Most organisations will not have the expertise in-house to build and develop their software. It can be difficult to find a partner that can provide you with the right people, the right experience and the right skills and expertise. However, taking into consideration key factors and asking the right questions will help you choose the right software development provider.

Technical skills

You need to make sure that you work with a software development provider that has the right technical skills to bring your vision to life. You need to get a good understanding of the technical expertise the company has to offer. For example, you may require technical skills in a specific programming language such as C# or Python, or a combination of other technologies. Does the company you may potentially partner with have a variety of skills and expertise on offer? For example, at Ardent, our team of software development engineers are trained and experienced in using world-leading, innovative technologies such as AWS, Microsoft and more.  

More on our technology partners.

Communication

Communication is vital for the success of a project. You need to work with a software development provider that has set up communication channels that will enable you to get in touch as and when needed and get a quick response. It’s also important to have various contact points, for example, at Ardent we have two contact points for all projects, a dedicated business manager and a technical account manager. The business manager ensures that client requirements are been fulfilled and the technical account manager makes sure that the day to day functionalities and delivery of services are in line with agreed terms. Another thing to take into consideration is language barriers, are the contact points fluent in your language? Some questions to ask potential software development providers if you are looking to work with them are: 

• What is the best mode of communication?
• Who are the contact points throughout the project?
• How quick is the response time?
• Is there any time differences that we need to take into consideration? 
• What are the escalation points if things go wrong

You may also want to consider if you require local contact points when working with a technology partner. For example, Ardent have offices based in the UK, US and India, offering clients local contact points to give them peace of mind.

Business culture

The business culture of the company you are looking to work with is also key. Do they have a culture and teams that match yours, are your views and ethos along the same lines? If a company inhabits a similar sort of culture, it will enable and facilitate a collaborative environment between your team and the software developers. As technology is always evolving and new technologies emerge all the time, you may want to find out how the software development company is keeping up with the changes. Do they ensure regular training for their developers? Do they invest in accreditations? At Ardent, ongoing training and development are at the core of our company culture, we provide a learning environment that enables our developers to improve and increase their skills.

Get to know Ardent.

Experience in successful projects

If you are working with a new partner, it’s important to note the experience they have and how many successful projects they have delivered. If a software development provider has experience dealing with a wide variety of clients, then they will likely be able to cater to your needs. Experience in projects and years in the industry will provide peace of mind and reassurance when it comes to choosing the right software development provider. For example, you may want to ask about client success stories to find out about the type of clients the company has worked with.

Read our client success stories.

Certifications and accreditations

A company will invest with a software development provider so they should validate any claims made on skills and experience. You may want to ask the software development company for any certifications and accreditation they have acquired. For example, Ardent has certifications in Microsoft and AWS. This solidifies any claims made by software development companies and developers because to acquire industry level certifications and accreditations the developers have to pass rigorous exams to earn their certifications.  

Security

Security is a concern for organisations across the globe and you will need to work with an organisation that places security as a priority. Your software needs to be built with robust security measures in place to prevent any data leaks that could occur. It is worth asking the software company about any experience working with sensitive data or the type of technologies they used to build secure software. Also, ask about any security certifications, for example at Ardent is an ISO 27001 certified company as well as acquiring and certification in Cyber Essentials.

Support and maintenance

You got a great piece of software, now what? Does the company offer post-project support? Will they be able to add any features or expand the software in the future if you require it? Companies that value your relationship and offer long term partnership opportunities are more likely to be able to provide you with any additional support required.

Ardent software development services

At Ardent we have worked with a wide variety of organisations across the globe, from local start-ups to internationally established companies. We have been providing bespoke, tailored solutions to help business face their challenges and achieve their objectives for over a decade. If you are looking for a trusted, credible and reliable software development provider, then get in touch to set up a discovery call. 

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If your company works with big data and you are looking to outsource your data management, whether you lack the expertise and infrastructure in house, are dealing with high management costs or need around the clock support, here are the key factors you should consider when outsourcing data management.

Data management expertise

One of the key reasons organisations will look to outsource is because they do not have the resources in-house and it can be incredibly time-consuming and costly to hire a team of data engineers. When looking to outsource you need to ensure that your data management service provider has the right talent with the right skillset and expertise to effectively manage your data. At Ardent, our engineers have skills in various leading data technologies and have a proven track record of successful data projects, from moving different data sets from databases to the cloud to building robust data pipelines.

Data platform technologies

One of the greatest benefits of outsourcing data management will be the access you will have to experienced data engineers that have worked with a variety of data platform technologies. Therefore, the key consideration points should be whether the data management provider has worked with and has access to major data platform technologies such as AWS Redshift or Microsoft Azure. If you are data is stored on AWS, then you will require platform-specific skill sets. At Ardent, we use technologies best suited to the client, their business and data and ensure that our clients are not limited to just one technology.

Data Storage

Where your data is stored will impact your decision on the type of data management provider you work with. Whether your data is stored on-premise, on the cloud, in a hybrid environment, or in a multi-cloud environment, you will have to find the right type of provider with data engineers that have the experience to manage your data effectively. For example, at Ardent our data engineers have managed data on behalf of clients that is stored on various storage solutions, from hybrid private and public cloud solutions to those stored in a multi-cloud environment.

Data security

Data security is key when handling any type of data. You will need to find a data management partner that takes data security seriously. What measures do they have in place to deal with data risks? Have they invested in acquiring any data security certifications? For example, Ardent is an ISO 27001 certified company and follows industry best practices when handling data whether that is in house or client data.

Benefits of outsourcing data management

There are a great number of benefits of outsourcing data management, and they include:

• Industry knowledge – if a company has a significant amount of experience working with similar scale and types of data, they can make recommendations and provide industry knowledge to help you improve and streamline your data further.
• Cost-effective – organisations will save both time and resources in recruitment when outsourcing data management.
• Visibility and accessibility – a good data management company will ensure that the end-user has visibility and accessibility to data quickly and efficiently. For example, Ardent has worked with a client to optimise data queries with Amazon Athena on large sets of data and has reduced the search time by a considerable amount. 
• Scalability – Ensure that you work with a company that can manage your data with scalability in mind. With data continuously growing, scalability needs to be the top priority. At Ardent, we work with leading data technologies that enable scalability for our clients. 
• Organised data – The majority of data you deal with will be unstructured, making it complex and unhelpful. A good data management partner can ensure that your data is structured and organised for ease of access and to gain useful insights.

Mitigating risks of outsourcing data management 

There are some risks to take into consideration when it comes to outsourcing:

• Loss of control – this is the biggest factor to consider. Some organisations may be hesitant to give up the control they have over their data. However, the key solution to this is to find a credible, trusted and reliable partner. For example, at Ardent we pride ourselves on being the partner that clients can rely on and have trust in. This is through experience in the industry, providing client testimonials, acquiring industry accreditations and much more.
• Data security risks – There can be huge repercussions for organisations that do not do their utmost to ensure data safety. Therefore, when it comes to outsourcing your data management partner will need to have robust data security measures in place to mitigate the risks.

Ardent data management services

Ardent’s highly skilled and experienced data engineers have worked with a wide variety of clients to deliver secure, scalable and streamlined data services. We invest in our people and world-leading data technologies to deliver excellence. If you are looking to outsource your data management, then get in touch to find out how we can help.

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